Refund & Returns Policy
Our Commitment
At ONYX DRIP™, we take pride in delivering premium-quality products. If you experience an issue with your order, we're here to help.
Returns
Because many of our products are personal care items, returns are accepted only if the item is unused, unopened, and in its original packaging.
To request a return, please contact us within 14 days of receiving your order.
Non-Returnable Items
The following items cannot be returned:
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Opened or used personal care products
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Customized or personalized products
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Digital products or downloadable content
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Gift cards
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Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
If approved, we will replace the item or issue an appropriate refund.
Refunds
Once your return is received and inspected, you will be notified by email.
Approved refunds are issued to your original payment method. Processing times may vary depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.
Order Cancellations
Orders may be canceled only before they have entered processing or shipment.
Once an order has shipped, it cannot be canceled.
Contact Us
For questions regarding returns or refunds, please contact us at:
Email: info@onyxdrip.com
This policy may be updated periodically without prior notice.