Shipping Policy
Order Processing
Most ONYX DRIP™ orders are shipped using USPS Priority Mail. When eligible, Flat Rate packaging may be used to provide the best value.
Orders typically ship within 2–5 business days after payment has been confirmed, excluding weekends, holidays, and unforeseen delays.
Orders containing preorder items or products awaiting inventory may require additional processing time. If this occurs, we will notify you by email.
Domestic Shipping
We currently ship within the United States only.
Most ONYX DRIP™ orders ship using USPS Priority Mail Flat Rate Small Box when applicable.
Shipping rates are calculated at checkout based on the products ordered and destination.
Orders containing hand sanitizer or other products requiring ground transportation may ship separately using UPS Ground or another approved carrier in accordance with shipping regulations.
Signature Confirmation
For added security, ONYX DRIP™ may require USPS Signature Confirmation on qualifying orders.
The signature confirmation fee will be added to the customer's shipping cost at checkout when applicable. This helps ensure your order is delivered directly to the intended recipient.
Lost Packages & Tracking
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please use this tracking number to monitor your package directly through the shipping carrier's website.
Lost, Delayed or Stolen Packages
Once your package has been accepted by USPS or UPS, ONYX DRIP™ is no longer responsible for delays caused by the shipping carrier, weather conditions, or other circumstances beyond our control.
If your tracking shows your package as delivered but you have not received it, please:
• Verify your shipping address.
• Check with household members or neighbors.
• Contact your local USPS or UPS office.
If additional assistance is needed, contact us at info@onyxdrip.com, and we will gladly help you work with the carrier to locate your shipment
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at info@onyxdrip.com.
Please include:
• Your order number.
• Photos of the damaged product.
• Photos of the shipping box and packaging.
We will review your claim and work with you to provide an appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
ONYX DRIP™ is not responsible for packages delayed, misdelivered, or returned due to an incorrect or incomplete shipping address provided by the customer.
If an order is returned to ONYX DRIP™ due to an incorrect or incomplete address, additional shipping charges may be required before the order can be reshipped.
Delivery & Carrier Delays
Estimated delivery times are provided as a convenience and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, carrier volume, transportation disruptions, or other circumstances beyond ONYX DRIP™’s control.
We will gladly assist customers with available tracking information and reasonable carrier inquiries.
Returned or Refused Packages
Packages that are refused, unclaimed, or returned to ONYX DRIP™ may be subject to additional shipping charges if reshipment is requested.
Original shipping charges are non-refundable once shipping services have been provided, except where otherwise required by law.
Multiple Shipments
Items within the same order may occasionally ship separately due to product type, inventory location, fulfillment requirements, or carrier restrictions.
When applicable, customers may receive more than one tracking number
Contact Information
Questions regarding your shipment may be sent to:
ONYX DRIP™
Email: info@onyxdrip.com
Please include your name and order number so we can assist you as quickly as possible.
Last Updated: July 2026